Our goal is to offer you the best shipping options, no matter where you live. At ilgrove, we deliver smart pet care solutions to customers around the world every day, and we strive to provide reliable shipping services with a smooth shopping experience.

Our products, including automatic pet feeders, are carefully prepared and shipped to ensure that pet owners can receive convenient feeding solutions safely and efficiently.

A. Order Delivery Time Frame

The delivery time of an order is divided into two parts:

· Processing Time:

3–7 Business Days

· Shipping Time:

5–14 Business Days

Delivery times may vary depending on the destination, carrier schedules, customs clearance, and other external factors.

B. Shipping Methods

We partner with major international carriers such as FedEx, SF Express, DHL, UPS, and EMS, who work with local delivery partners to deliver your package directly to your address.

We are committed to providing reliable shipping services for every order.

Our estimated delivery time is between 5–14 business days. You will receive a tracking number within 24 hours after your order has been shipped, allowing you to monitor your shipment progress.

The final delivery date is determined by the carrier and customs authorities.

Shipping charges will be applied at the time of order placement. All payments are subject to verification and approval before shipment, which may require additional processing time.

To help prevent payment fraud, orders with incorrect billing information or orders requiring additional verification may experience delays or may be canceled.

C. Shipping Fee

Shipping fees are calculated based on your order amount:

• For orders between $0 and $38.99, the shipping fee is $2.99.

• For orders of $36 and above, shipping is FREE.

Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

📧 Email: service@ilgrove.com

📞 Phone: 888742-9563

Hilgrove Resources Limited

📍 Address:
35/F, Times Tower, 391–407 Jaffe Road, Wan Chai, Wan Chai District, Hong Kong Island, Hong Kong

Thank you for choosing ilgrove. We are committed to providing reliable delivery services and helping pet owners enjoy a smarter, easier way to care for their pets with our automatic pet feeders.