Shipping Policy

Thank you for shopping with ilgrove! We aim to deliver your order quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation. During high-volume sales periods (holidays, promotions, peak seasons), processing may take slightly longer. You will receive an email confirmation once your automatic pet feeder has shipped.

Shipping Methods & Delivery Times

ilgrove offers multiple shipping options to fit your needs:

Standard Shipping (USA)

Estimated delivery: 3–7 business days
Carrier may vary depending on your location

Expedited Shipping

Estimated delivery: 2–4 business days
Available at checkout for an additional fee

International Shipping

Estimated delivery: 7–21 business days
Varies by destination country and customs clearance time

📍 Delivery times are estimates and start from the date of shipping, not the date of order placement.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination address
• Package weight & dimensions
• Selected shipping method

Occasionally, shipping charges may vary slightly due to carrier changes. Any additional charges will be communicated in advance.

Tracking Your Order

Once your automatic pet feeder has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

If you don’t receive tracking information within 3 business days of placing your order, please contact us at:

📧 service@ilgrove.com
📞 888742-9563

We’re happy to assist!

Shipping Restrictions

Some items may be subject to shipping restrictions due to:

• Size or weight
• Country-specific import regulations
• Carrier limitations

If your order cannot be shipped to your address, we will contact you with options or a possible cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These fees are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your country’s regulations before placing an order.

Delivery Issues

Delayed Delivery

If your order hasn’t arrived within the estimated timeframe:

• Check your tracking status
• Confirm your shipping address
• Contact us if further help is needed

Lost or Damaged Packages

If your shipment is lost or arrives damaged:

• Take photos of the packaging and contents
• Contact us within 7 days of delivery
• Provide your order number and photos

We will coordinate with the carrier to resolve the issue promptly.

Contact Information

For questions regarding shipping, delivery, or tracking:

📧 service@ilgrove.com
📞 888742-9563

Hilgrove Resources Limited

📍 35/F, Times Tower, 391–407 Jaffe Road, Wan Chai, Wan Chai District, Hong Kong Island, Hong Kong

Final Notes

ilgrove strives to provide a smooth and reliable delivery experience for every pet owner. Our automatic pet feeders are designed to help make daily feeding easier, maintain consistent feeding routines, and provide pets with reliable meal care.

If you have special shipping requests, please contact us before placing your order. We’ll do our best to accommodate your needs.